The English Tourism Council (ETC), AA and RAC have joined forces in response
to customer demand to create one new harmonised overall rating scheme for
Guest Accommodation and Hotels, this is described in more detail below.
The Jersey Tourist Board (JTB) also uses this system.
The Scottish (STB) and Welsh (WTB) Tourist Boards
Grades have two parts for rating Guest Accommodation.
The first part the Star Rating, is for Quality and ranges from 1 to 5 Star where 5 is the highest.
The second part designates the type of establishment eg. Bed and Breakfast (B&B), Country House (CH),
Farm (F), Guest House (GH), etc.
The Isle of Man (IOMTB) Tourist Board
There are two parts for rating Guest Accommodation.
Firstly the range of facilities provided is represented by 'Listed' to 1 through 5 Crowns.
Secondly there is a general quality grading eg. Approved (Apprv), or Commended (Comm).
The Guernsey (GTB) Tourist Board
Rates Bed and Breakfasts for quality as grade A (Higher) or Grade B.
The Bord Failte (BF) Irish Tourist Board, and Northern Ireland (NITB) Tourist Board
Both grade Hotels in Stars, 1 to 5 Star. The (BF) also rates Guest Houses in Stars, 1 to 4 Star,
whilst the (NITB) rates them as Grade A (higher) and Grade B. Both Tourist Boards inspect Bed and
Breakfast accommodation annually and the premises are entitled to show that they have been Approved
(Approv).

| The Diamonds - Guest Houses |
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The Diamond ratings apply where quality is more important to guests
than facilities and services and are used for Guest Accommodation. They are
used to rate guest houses.
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Clean and comfortable. A full cooked or
continental breakfast. Other meals
where provided, must be freshly
prepared. Clean bed linen, towels and
fresh soap. Adequate heating, with hot
water available at reasonable times for
bathing or showers, at no extra cost. An
acceptable overall level of quality and
helpful service.
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All the above plus a higher level of
quality and comfort with greater
emphasis on guest care in all areas.
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All the above plus a good overall level
of quality. Well maintained, practical
decor. A good choice of dishes for
breakfast. All other meals where
provided, will be freshly prepared using
quality ingredients. A greater degree of
comfort and guest care.
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All the above plus a very good level of
quality and comfort. A very good degree
of guest care and extra attention given
to cleanliness and warmth of welcome.
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All the above plus an excellent overall
level of quality and comfort with ample
space and a degree of luxury. A fine
quality bed, high quality furniture and
interior design. A high proportion of
bedrooms with en-suite or private
facilities. Other meals where available,
made with fresh, seasonal, local
ingredients. Excellent levels of guest care.
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As a mark of exceptional quality, some
establishments have also been awarded
either a silver or gold award by the
English Tourism Council.
| The Stars - Hotels |
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The Star ratings symbolise the level of service, range of facilities and
quality of guest care that you can expect to find at Hotels.
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High standard of cleanliness. Limited
range of facilities and services. Friendly
and helpful staff. Restaurant/eating area
open to you and your guests for
breakfast and dinner. A bar or lounge
serving alcohol. 75% of bedrooms with
en-suite or private facilities.
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All the above plus better equipped and
more comfortable accommodation. All
bedrooms with en-suite or private
facilities and colour TV. A straight
forward range of services with a more
personal touch. Food and drink is of a
slightly higher standard. A lift is normally
available.
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All the above plus greater quality and a
higher standard of services and facilities.
Usually larger hotels with more spacious
public areas and bedrooms. A more
formal style of service. Room service of
continental breakfast. Laundry service.
Greater attention to quality of food.
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All the above plus superior comfort and
quality. All bedrooms with en-suite
facilities, both bath, shower and WC.
More emphasis on quality food and
drink. Skilled staff anticipating and
responding to needs and requests. Room
service of all meals. 24-hour drinks and
snacks.
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All The above plus luxurious and spacious
surroundings. The highest international
quality of accommodation, services and a
range of other facilities. Professional,
attentive, highly trained staff. Superb
cuisine. Striking decor. Exceptional
comfort. Sophisticated ambience.
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Every classified place to stay has a Fire
Certificate, where this is required under
the Fire Precautions Act, and all carry
Public Liability Insurance.
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